Another tale of why Minimum Service Call fees are awesome! I get time to post these gems.
I get a service call a couple weeks ago. Customer person just moved into a new apartment and had XYZ Internet Setup.
Customer states his internet only works some of the time. Internet Company XYZ hasnt helped at all.
I show up and check everything out. Internet is working fine. Customer then gets frustrated and states he know its works fine at his apartment. I give a baffled look.
He then being listing off the locations it doesnt work in a frustrated manner.
- $Cust: Like when I go down to the pool area. My WiFi isnt working any more! I cant get internet. Also, yesterday as the coffee shop I couldnt get signal there either! Why am I paying for this service if I cant use it.
From there it was a painful process of trying to explain how your home internet only work at your home. Its not a cellular service. It doesnt follow you around. I then tried to explain hotspots and only made it more confusing apparently.
submitted by /u/The_Tech_Monkey
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